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Customer Support |
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Customer Service Hotline：
Hongkong: 36100000 (9:00 AM to 6:00 PM , Everyday)
MainLand of China: 4008830668 (9:00 AM to 6:00 PM , Monday to Friday)
Customer Service Content:
LT customer service center provides consultancy and enquiry of all the company’s business lines
(160 Information Service, E-Roaming, E-Touch, Outsourcing). For more information, please refer
to the company’s official websites www.comservice.com.hk or www.160.com.hk
Customer Service System：
When you call LT customer service center, the phone rings no more than three times. The first person
to answer your call is your customer service representative. We ensure that your inquiry will be
satisfactorily settled within the promised time.
Professional Level:
•Familiar with all the company’s business lines and the current charge standards.
•Master the procedures of different business lines and command related professional knowledge.
Understand Customer’s Needs:
•According to your needs, we will introduce the other business lines and services of our company.
In addition, we would enthusiastically, sincerely and promptly solve your problems.
Note Down Customer’s Recommendation & Advice:
•Every piece of your advice will be carefully noted down and taken into consideration for the achievement of mutual communication and the establishment of good customer relationships.
The Principals of settling disputes:
1.Settling the motion first, then settle the dispute
2.Listen Patiently to customer
3.Find ways to solve the disputes
4.Put in customer’s shoes and think for them
5.Act promptly
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